Support Policy Page

Support Policy

This support policy regulates user assistance IPPO Shopping Marketplace provides to all Customers, Sellers, and affiliates. Using our website, you automatically agree to the following terms. If you do not agree with any of this document's statements, please contact us  before using our website, any of its pages, folders, and subdomains. We have the right to change our support policy without prior notice. Therefore, we advise all users to regularly check this page regularly and stay aware of its latest version.

1. General Information

This policy explains support-related questions and defines issues covered by customer support. Further, we will describe them in detail and cover support time, means, and request types.

2. Support Time

The General support covers all purchased items, except services. Every Marketplace customer has the right to get free support, until reach the product to the customer. 

3. Support Channels

4.1. 24/7 General support chat

Support chat  aims at assisting with simple questions.

*Chat support agent availability depends on the number of active live sessions.

**Chat support availability depends on the shop Owners.

4.2. Ticket system

Ticket system service is available Monday through Friday* and aims to resolve product issues by Shop Owners. If you have related inquiries, please contact an Owners from your account.

*Regular response time is 24 hours after the request. Actual response time may vary depending on the complexity of the issue and the number of active support sessions.

5. Support Language

  1. The technical support team and Shop authors handle support requests in English (Some Shop owners will speak in their regional language).

Our company reserves the right to change or modify the support terms without prior notice. For more details about the website use, check our Privacy Policy and Terms and Conditions.